People Want 3 Things from Work, But Most Companies Are Built Around Only One

Jorg Greuel/Getty Images Strike up a conversation about work values, and it won’t be long before someone brings up a pyramid — a famous psychologist’s best-known theory. Abraham Maslow’s big idea was that we all have a hierarchy of needs: once our basic physiological and safety needs are fulfilled, we seek love and belongingness, then […]

How Tech Companies Can Help Upskill the U.S. Workforce

jennifer maravillas for hbr Software businesses are disrupting generations-old industries, from agriculture to entertainment. Programming wizards are amassing billion-dollar fortunes, and this may be just the beginning. Even average tech employees in their mid-twenties are raking in 6-figure paychecks. Unfortunately, a huge section of the workforce cannot capitalize on these opportunities. In 2015, there were […]

How to Cultivate Gratitude, Compassion, and Pride on Your Team

Joel Gerone/EyeEm/Getty Images As a leader, what traits should you cultivate in your employees? Grit – the ability to persevere in the face of challenges? Sure. A willingness to accept some sacrifices and work hard toward a successful future are essential for the members of any team. But I believe there’s another component that matters […]

The 4 Dimensions of Digital Trust, Charted Across 42 Countries

Fanatic Studio/Getty Images The year 2018 is barely underway and, already, digital trust initiatives have captured headlines. Facebook’s Mark Zuckerberg has said his platform will de-prioritize third-party publisher content to keep users focused on more “meaningful” posts from family and friends. Google has led off the new year by blocking websites that mask their country […]

The CEO of Merck on Race, Leadership, and High Drug Prices

Kenneth Frazier, the CEO of the pharmaceutical company known as MSD outside of North America, discusses his upbringing and how it influences his leadership as chief executive. He is one of the few African-American CEOs in the Fortune 500, and shot to prominence after resigning from a council advising the Trump White House. Frazier discusses […]

8 Ways to Protect Your Small Business from the Flu Pandemic

This year, the flu is more than just a nuisance: it’s killing unusually high numbers of people, many of whom had only mild symptoms at first. As of last week, more than 48 states were still reporting widespread cases of the flu, according to CBS News. Overall, this flu season may cost U.S. businesses as […]

The Parts of Customer Service That Should Never Be Automated

pop jop/Getty Images In Pixar’s WALL-E, oversized humans recline on levitating barcaloungers and are dressed, primped, polished, and served, entirely by robots. Fiction? Maybe not, at least according to a wave of media coverage pointing to a dizzying array of service innovations on the horizon. Look no further than the public debut of Amazon Go, […]

13 Key Ways to Stay on Track to Achieve Your Business Goals

As the first quarter starts to come to a close, companies are starting to see whether their plans for the new year work as well in practice as they do during the planning phase. This offers organizations a chance to course correct, adjusting goals and procedures before things become too set. Clarifying your yearly benchmarks takes […]

To Handle Increased Stress, Build Your Resilience

bettmann/Getty Images Wherever you live or work, stress is on the rise. According to the International Labour Organization, workers in developed and developing countries are facing increasing strain at work. The onslaught of mounting stressors include global challenges, such as climate change, terrorism, and political turmoil – as well as personal and professional challenges, such […]