4 Ways to Help Different Generations Share Wisdom at Work

rawpixel/unsplash “The world is more malleable than you think and it’s waiting for you to hammer it into shape…That’s what this degree of yours is — a blunt instrument. So, go forth and build something with it.” — Bono, singer for U2, 2004 University of Pennsylvania commencement Right now, commencement speeches are being given, quoted, lauded and […]

4 Ways to Help Different Generations Share Wisdom at Work

rawpixel/unsplash “The world is more malleable than you think and it’s waiting for you to hammer it into shape…That’s what this degree of yours is — a blunt instrument. So, go forth and build something with it.” — Bono, singer for U2, 2004 University of Pennsylvania commencement Right now, commencement speeches are being given, quoted, lauded and […]

How Our Hotel Chain Uses Data to Find Problems and Humans to Fix Them

Ron Berg/Getty Images At Dorchester Collection of ultra-luxury hotels, we use big data and analytics to help us improve our guest offerings and marketing. Our tool, Metis, analyzes data from online reviews and social media to uncover problems and opportunities. But, as the Dorchester Collection’s director of global guest experience and innovation, I’ve discovered that often […]

When Should Entrepreneurs Write Their Business Plans?

Audi Santoso / EyeEm/Getty Images It pays to plan. Entrepreneurs who write business plans are more likely to succeed, according to our research, described in an earlier piece for Harvard Business Review. But while this might tempt some entrepreneurs to make writing a plan their very first task, our subsequent study shows that writing a […]

How Companies Can Use the Data They Collect to Further the Public Good

Fanatic Studio/Getty Images By the end of 2017, Yelp had amassed more than 140 million reviews of local businesses. While the company’s mission focuses on helping people find local businesses more easily, this wealth of data has the potential to serve other purposes. For instance, Yelp data might help restaurants understand which markets they should […]

5 Questions New Working Parents Should Ask Themselves

AleksandarNakic/Getty Images The demands of both work and parenting are rising. While working hours globally are falling (partially due to aging populations), those employed full-time are often working more. In the U.S., for example, full-time employees are working 47 hours per week, and four in 10 people work more than 50. And the bifurcation of […]

How to Make Sure Agile Teams Can Work Together

Marina Nasr / EyeEm/Getty Images Increasing volatility, uncertainty, growing complexity, and ambiguous information (VUCA) has created a business environment in which agile collaboration is more critical than ever. Organizations need to be continually on the lookout for new market developments and competitive threats, identifying essential experts and nimbly forming and disbanding teams to help tackle […]

Ocado Is Transforming Online Grocery Shopping with AI, But A Skills Challenge Lies Ahead – SPONSOR CONTENT FROM OCADO 

Microprocessor (CPU) with human brain   By Paul Clarke, Chief Technology Officer, Ocado Artificial Intelligence (AI) offers the prospect of a frictionless existence, making us more efficient, helping us prevent mistakes, spotting the onset of potential problems before they become problems, and enabling us to spend more time on the things that really matter to […]

The Ways Customers Use Products Have Changed — but Brands Haven’t Kept Up

Ilka & Franz/Getty Images Here’s a truth: many in the marketing industry today don’t really understand brands. They may think that “brand” and “customer experience” are different. But that kind of brand is a layer of communications. That is the stuff of blowhard manifestos — too high-minded to sell anything, and too lofty to be […]